Dear Doceo Customers and Friends,
The spread of the novel coronavirus, and the steps being taken to minimize the impact, is affecting day-to-day life. Everyone reading this statement is impacted. This has been a rapidly changing situation. Many organizations are electing to significantly curtail operations or shut down completely. They are doing this to minimize the pandemic’s impact on our communities. It is our intention to continue operations and support you, our customer.
As our daily interactions with clients often necessitate in-person visits, we wanted to inform you. We have enacted policies here at Doceo to ensure everyone's safety. This includes both your personnel and ours. The Doceo COVID-19 statement outlines these measures.
Effective immediately, all Doceo personnel whose duties can be performed remotely will be working from home to minimize the potential vectors for spreading the virus.
Field personnel are implementing a series of initiatives to curtail the spread of the virus, including the following:
- All internal meetings have been canceled to ensure that Doceo does not spread illness internally.
- All field personnel are equipped with and trained to use tools and materials to sanitize any surfaces or devices required to complete their tasks while onsite at customer locations. This is part of our Doceo COVID-19 statement.
- Each customer will be contacted in advance of an on-site service call or delivery to identify and ensure compliance to customer policies with regards to COVID-19 prevention.
- We will attempt to employ remote diagnostic and repair whenever possible in order to minimize onsite requirements.
All business travel and event attendance scheduled for Doceo personnel has been canceled. This is for the duration of the crisis to further reduce potential infections.
Doceo will continue to monitor the situation’s development. Should we feel the need to update the above policy, we will notify our customers of those changes immediately. Thank you for your patience and understanding as we all work to adjust to this unprecedented situation. This is our commitment as stated in the Doceo COVID-19 statement.