Doceo Support Center
Privacy Policy

Effective Date: August 8, 2025

Thank you for visiting Doceo. Your privacy matters to us. This policy explains what we collect, how we use it, and how you can manage your preferences.

 

1. Who We Are

Doceo Office Solutions, LLC (“Doceo,” “we,” “our,” or “us”) provides IT Solutions, Print Technology, Outsourced Printing, and Marketing Services to businesses across the Mid-Atlantic region. This Privacy Policy applies to visitors of mydoceo.com and anyone interacting with our digital services.

 

2. What We Collect

a. Information You Provide

When you complete a form, request info, download content, or contact us, we may collect:

  • Name
  • Email address
  • Company name
  • Phone number
  • Job title
  • Service interests or preferences

b. Information We Collect Automatically

We use analytics and tracking tools to collect:

  • IP address
  • Location (general region)
  • Browser, device, and operating system
  • Website activity (pages viewed, time on page, clicks)

Tools we may use include:

  • Google Analytics 4
  • Meta Pixel
  • HubSpot

c. Information from Other Sources

We may supplement your profile with publicly available or third-party information, such as:

  • LinkedIn profiles
  • Business contact databases
  • Marketing or sales partners

3. How We Use Your Information

We use your data to:

  • Respond to inquiries and provide requested information
  • Deliver relevant updates, offers, or newsletters (when opted in)
  • Improve our website, content, and service offerings
  • Personalize your experience based on interests or location
  • Analyze site traffic and marketing performance
  • Comply with legal and regulatory obligations

We do not sell your personal data.

4. Cookies & Tracking Technologies

We use cookies, pixels, and tags to:

  • Improve website performance
  • Remember preferences or inputs
  • Track marketing campaign effectiveness
  • Serve relevant ads or retargeting content

See Section 14 for our full Cookie Policy.

5. Your Privacy Choices

You can:

  • Unsubscribe from marketing at any time via the email link
  • Request access, correction, or removal of personal data
  • Adjust browser settings to block cookies or tracking
  • Opt out of targeted advertising where applicable

Email jhaney@mydoceo.com to submit a request. We respond within 5 business days.

6. Do Not Track (DNT)

At this time, we do not respond to browser-based Do Not Track signals. If industry standards change, we will update this policy.

7. Sharing & Third Parties

We may share information with:

  • Service providers (e.g., analytics, CRM, email platforms)
  • Partners involved in delivering requested services
  • Law enforcement or regulatory bodies, if legally required
  • Other parties in the event of a business merger or acquisition

All partners are required to handle data responsibly and securely.

8. Data Retention

We retain information as long as it serves a legitimate business purpose. This includes:

  • Form submissions: stored to track inquiries and interests
  • Marketing activity: retained to support customer communication and engagement
  • Analytics data: used in aggregate to improve our services

We do not currently delete or anonymize data on a set schedule. All information is stored securely with access limited to authorized personnel.

9. Data Security

We take your security seriously. Our website and systems use:

  • SSL encryption
  • Role-based access controls
  • Secure storage and monitoring tools

While we take precautions, no system is 100% immune to intrusion. We recommend accessing our website via secure networks.

10. U.S. State Privacy Rights

If you’re a resident of California, Virginia, or another state with privacy legislation, you may have the right to:

  • Know what personal data we collect and how it’s used
  • Request access to, correction of, or deletion of your data
  • Opt out of the sharing of your data for targeted advertising

To exercise these rights, contact us at jhaney@mydoceo.com.

We do not knowingly collect personal information from anyone under 16 years of age.

11. International Users

Our services are intended for U.S.-based users. If you access our site from outside the U.S., you consent to the transfer and processing of your data in the U.S.

12. Policy Updates

We may revise this policy to reflect updates to our practices or changes in law. When we do, we’ll update the effective date and post the new version here.

13. Contact Us

Doceo

Attn: Jim Haney, Chief Marketing Officer

255 St. Charles Way

York, PA 17402

United States

jhaney@mydoceo.com

14. Cookie Policy

What Are Cookies?

Cookies are small files stored on your device when you visit a website. They help websites function, remember your preferences, and measure site performance.

Types of Cookies We Use

Type Purpose
Essential Required for website functionality (e.g., navigation, form submission)
Performance Analyzes usage and improves site experience (e.g., Google Analytics)
Marketing Supports ad relevance and remarketing (e.g., Meta Pixel, LinkedIn Insight)
Functional Remembers your settings or pre-filled fields for convenience

Third-Party Cookies

Third-party services we use (like Google, Meta, HubSpot) may also place cookies to provide analytics or advertising services on our behalf. These cookies are subject to the privacy policies of those providers.

Your Cookie Options

You can:

  • Set your browser to block or delete cookies
  • Use opt-out tools (e.g., Google Ad Settings, NAI Opt-Out)
  • Adjust your cookie preferences via our cookie banner (when shown)

Note: Blocking cookies may affect how our site functions.