Common Desktop Printer Error Codes in Business Environments and What They Mean

Printers play a crucial role in business operations, but error codes can disrupt workflow and productivity. Understanding what these codes mean can save time, reduce downtime, and help IT teams troubleshoot efficiently. Below is a detailed list of the most common business printer error codes, categorized by manufacturer, along with explanations and potential solutions.

General Business Printer Error Codes

Paper Jam (Error Code: 13.xx for HP, E50 for Lexmark, Paper Jam for Canon/Epson)

Meaning: Paper is stuck inside the printer’s feed mechanism, causing a disruption in print jobs. Solution:

• Open all accessible panels and carefully remove jammed paper.
• Check for torn paper pieces stuck in rollers.
• Ensure that the paper is properly aligned in the tray and not overfilled.
• Reset the printer by turning it off and on.

Low or Empty Toner/Ink (Error Code: 10.XX for HP, 88 for Lexmark, Low Ink Warning for Canon/Epson)

Meaning: The toner or ink cartridge is running low or empty, potentially impacting print quality. Solution:

• Replace the toner or ink cartridge if print quality has degraded.
• Shake the toner cartridge gently to redistribute toner before replacing.
• Ensure the cartridge is properly installed to avoid false low-toner warnings.

Printer Offline (Error Code: 79, 40.3 for HP, Service Required for Canon/Epson, Offline Message in Windows/Mac)

Meaning: The printer is not communicating with the network or workstation. Solution:

• Check network connections (Ethernet or Wi-Fi) and restart the printer.
• Verify the printer’s IP address and ensure it matches the network settings.
• Reinstall printer drivers or update firmware.

HP Business Printer Error Codes

Error 49.xxxx (Firmware Error)

Meaning: Corrupt data or network communication issues causing printer crashes. Solution:

• Restart the printer and check for firmware updates from HP.
• Print a different document to rule out corrupt files.
• Disconnect the network and reconnect after reboot.

Error 50.4 (Fuser Unit Overheating)

Meaning: The printer’s fuser is overheating or malfunctioning, leading to print quality issues. Solution:

• Power down the printer for 30 minutes and restart.
• Replace the fuser unit if the error persists.

Error 41.3 (Unexpected Paper Size)

Meaning: The printer detects a paper size different from what is set in the tray. Solution:

• Ensure the correct paper size is selected in print settings.
• Adjust paper guides to fit the selected paper size.

Canon Business Printer Error Codes

Error E000 (Overheating Fuser Unit)

Meaning: The printer’s fuser has overheated or failed. Solution:

• Turn off the printer and allow it to cool down.
• If the issue persists, the fuser unit may need replacement.

Error E202 (Scanner Error)

Meaning: The scanner unit cannot communicate with the printer. Solution:

• Restart the printer.
• Check scanner connections or update firmware.

Error B200 (Print Head Failure)

Meaning: A critical print head issue that may require replacement. Solution:

• Power cycle the printer.
• Remove ink cartridges and clean print head contacts.
• If the error persists, replace the print head.

Epson Business Printer Error Codes

Error 0x97 (Hardware Malfunction)

Meaning: General hardware failure, potentially involving the motherboard or print head. Solution:

• Power cycle the printer and unplug for a few minutes.
• Clean the print head manually.
• If the issue persists, seek professional repair.

Error W-02 (Paper Jam)

Meaning: Paper is stuck in the feed rollers, disrupting the print job. Solution:

• Turn off the printer and carefully remove jammed paper.
• Reload paper properly and avoid overfilling.

Error W-10 (Low Ink Warning)

Meaning: The ink cartridge is nearly empty, affecting print quality. Solution:

• Replace the ink cartridge soon to maintain print quality.
• Clean the print head if print output deteriorates.

Brother Business Printer Error Codes

Error E50 (Fuser Unit Failure)

Meaning: The fuser unit is faulty or overheating, preventing proper toner adhesion. Solution:

• Turn off the printer for 30 minutes and restart.
• If the error persists, replace the fuser unit.

Error E51 (Laser Unit Failure)

Meaning: The laser unit has malfunctioned, leading to print defects. Solution:

• Restart the printer.
• If the issue persists, a technician may need to replace the laser unit.

Error E52 (Fan Error)

Meaning: The printer’s cooling fan is not operating correctly, potentially leading to overheating. Solution:

• Ensure proper ventilation around the printer.
• Check if the printer is overheating and allow it to cool.

Lexmark Business Printer Error Codes

Error 900.00 (Firmware Communication Error)

Meaning: A firmware issue disrupting communication with the network. Solution:

• Restart the printer and update the firmware.
• Reinstall printer drivers.

Error 202 (Paper Jam)

Meaning: A blockage in the paper path is preventing printing. Solution:

• Open all access panels and carefully remove jammed paper.
• Check for small paper scraps that may be causing the jam.

Error 241.10 (Tray Paper Feed Issue)

Meaning: The printer is having trouble feeding paper from a specific tray. Solution:

• Ensure the correct paper type is loaded.
• Adjust paper guides properly.

Final Thoughts:

Printer error codes in business environments can lead to costly downtime. Understanding these error codes can help IT departments troubleshoot effectively, reducing the need for external service calls.

For expert printer support and managed print services, contact Doceo at mydoceo.com or call 888-757-6626 for assistance.