Doceo Support Center
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We Support All Major Platforms

From iOS to Android, we provide remote assistance for:

  • Device setup, email sync, and VPN configuration
  • Microsoft 365 and Google Workspace access
  • Security settings, remote wipe, and MDM enrollment
  • App troubleshooting and performance issues
  • OS updates and patch management
  • Lost/stolen device protocols

What We Deliver ?

Protecting Company Data on Personal Devices

Protecting Company Data on Personal Devices

Have a BYOD policy? We help your team strike the right balance between access and security, ensuring company data stays protected without overstepping on personal privacy.
Real-Time Support, Wherever They Are

Real-Time Support, Wherever They Are

Whether your team is hybrid, field-based, or fully remote, our IT help desk provides fast support for mobile issues, with secure remote sessions and expert guidance that doesn’t waste time.
Why It Matters?

Why It Matters?

Unresolved mobile tech issues kill productivity. With Doceo’s support, your team stays connected and confident, with the tools they need to do their job, anytime and anywhere.

Let’s Talk Mobile IT Support

Want to simplify support for your mobile workforce? We’re ready.

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Frequently Asked Questions — Mobile Device Support

Everything you need to know about the Mobile Device Support.

What types of mobile devices do you support?

We support a wide range of mobile devices, including iPhones, iPads, Android phones, and tablets from manufacturers like Samsung, Google, and others. Whether devices are company-owned or BYOD, we provide full remote support.

Can you help set up business email and apps on mobile devices?

Yes. We assist with configuring Microsoft 365, Google Workspace, VPN access, and business-critical apps — including Outlook, Teams, Slack, OneDrive, and more — on iOS and Android devices.

Do you offer support for BYOD (bring your own device) environments?

Absolutely. We help you balance security and user flexibility by enforcing smart policies, separating business and personal data, and using MDM tools to protect company information without overstepping privacy boundaries.

Can you remotely wipe or lock lost or stolen mobile devices?

Yes — if the device is enrolled in a supported Mobile Device Management (MDM) platform. We help you configure remote wipe, lock, and location tracking policies so you’re protected in case of loss or theft.

Do you support mobile device security policies?

We do. We help you implement mobile security standards such as password enforcement, device encryption, app usage controls, jailbreak/root detection, and conditional access for cloud apps.

Is mobile support included in your help desk plans?

Yes. Mobile device support is part of our broader remote help desk offering. We also offer it as a standalone service or as part of a managed mobility plan, depending on your organization’s needs.

What if my team is remote or spread across multiple locations?

No problem. Our mobile device support is fully remote and built for hybrid or distributed workforces. We can support users wherever they are — securely and efficiently.