Help Guides & Videos

Copier & Printer Help Guides, FAQs and Videos

We are happy to help our customers work through any issue they are experiencing with their copier or printer. Check out some of our helpful FAQ guides and videos below for easy fixes that you can do yourself.

If you have continuing to have issues, or would like Doceo to review your problem in-depth, please fill out our Service Request Form or give us a call at (888) 757-6629 and we will gladly assist you.

*Please keep in mind that some instructions below differ depending on what model or brand copier/printer you are using.

Doceo Videos

Click on videos to learn more!

Copying Basics

Replace Waste Toner Bottle for Large Toshiba Copier

How to Replace Toner

What to Do When Your Paper Tray’s Reading Empty (and there is paper in it)

How to replace the staples in a Toshiba Copier

Paper Trays & Document Feeder

Help with Papercut Software

How to Replace Waste Toner Bottle/Box

How to Remove Lines on Copies

How to Print Envelopes using the Bypass Tray

Step-By-Step Instructions

Click on arrows to learn more!

  • Locate your power button – will be on top right corner of your user panel.
  • Hold down button until it prompts you to shut down.

Click here to read and download a PDF of step by step instructions on how to hold your print job.

Click here to read and download a PDF of step by step instructions on how to hold your print job.

  • Select the Fax icon/button on the touch panel of your copier.
  • Select Monitor on the top right side of your screen.
  • If there is a dial tone, it means that your fax line is working.

  • From the computer, open the Toshiba printer driver Properties/Preferences options
  • Select the Others tab
  • Click the blue Top Access link to connect to the website for your individual Toshiba device.

There are 2 ways; from your touch panel, or via web browser.

From touch panel:

  • Click User Functions.
  • Click Address Book.
  • Tap on a number that is empty and tap Entry to add a new address and Edit or Delete to modify an existing address.

From web browser:

  • Log into Top Access (See How to Log Into Your Copier )
  • Click Registration.
  • Click Address Book.
  • Click add.
  • Make sure to save your changes.

This mainly happens in the LCF (large capacity feeder).

  • Open paper drawer that is reading empty.
  • Remove paper from tray and place back in as neat and straight as possible.
  • Make sure that the paper guides are tight and in place.
  • Close paper drawer.

Click here to read and download a PDF of step by step instructions on how to create a private print job.

Click here to read and download a PDF of step by step instructions on how to create a private print job.

  1. Depending on your model, press the i” in the upper right corner of the screen or Job Status in the lower right corner.
  2. Touch the Toner tab in the lower right corner
  3. A screen pops up that will show you the percentage level of each toner.
  • Locate your power button – will be on top right corner of your user panel.
  • Hold down button until it prompts you to shut down.

Click here to read and download a PDF of step by step instructions on how to hold your print job.

Click here to read and download a PDF of step by step instructions on how to hold your print job.

  • Select the Fax icon/button on the touch panel of your copier.
  • Select Monitor on the top right side of your screen.
  • If there is a dial tone, it means that your fax line is working.
  • From the computer, open the Toshiba printer driver Properties/Preferences options
  • Select the Others tab
  • Click the blue Top Access link to connect to the website for your individual Toshiba device.

There are 2 ways; from your touch panel, or via web browser.

From touch panel:

  • Click User Functions.
  • Click Address Book.
  • Tap on a number that is empty and tap Entry to add a new address and Edit or Delete to modify an existing address.

From web browser:

  • Log into Top Access (See How to Log Into Your Copier )
  • Click Registration.
  • Click Address Book.
  • Click add.
  • Make sure to save your changes.

This mainly happens in the LCF (large capacity feeder).

  • Open paper drawer that is reading empty.
  • Remove paper from tray and place back in as neat and straight as possible.
  • Make sure that the paper guides are tight and in place.
  • Close paper drawer.

Click here to read and download a PDF of step by step instructions on how to create a private print job.

Click here to read and download a PDF of step by step instructions on how to create a private print job.

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