Help Guides & Videos

Copier & Printer Help Guides, FAQs and Videos

We are happy to help our customers work through any issue they are experiencing with their copier or printer. Check out some of our helpful FAQ guides and videos below for easy fixes that you can do yourself.

If you have continuing to have issues, or would like Doceo to review your problem in-depth, please fill out our Service Request Form or give us a call at (888) 757-6629 and we will gladly assist you.

*Please keep in mind that some instructions below differ depending on what model or brand copier/printer you are using.

Doceo Videos

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Copying Basics

0:07 – Navigating the Touch Pad
0:34 – Copy Basics
1:25 – Zooming
1:40 – Single or Double Sided copying
2:02 – Finishing/Stapling
2:35 – Text/Photo Options
3:05– Color Options
4:00– Proof Copy Function
4:30 – Quantity Function

Replace Waste Toner Bottle for Large Toshiba Copier

How to Replace Toner
  • Open the front cover of your copier.
  • Remove the old toner cartridge by sliding it out.
  • Unpack the new toner cartridge and pull white tab from toner, holding it in the upright position.
  • Slide new toner into empty slot.
  • Close front cover.

What to Do When Your Paper Tray’s Reading Empty (and there is paper in it)

This mainly happens in the LCF (large capacity feeder).

  • Open paper drawer that is reading empty.
  • Remove paper from tray and place back in as neat and straight as possible.
  • Make sure that the paper guides are tight and in place.
  • Close paper drawer.

How to replace the staples in a Toshiba Copier

Paper Trays & Document Feeder

0:00 – Tray 1 and Tray 2
1:15 – Large Capacity Tray
2:44 – Bypass Tray
3:30 – Document Feeder

Help with Papercut Software

0:12 – Login and Que
1:20– Copying
3:20– Scanning

How to Replace Waste Toner Bottle/Box
  • Open the front cover of your copier.
  • Hold handles on the right and left of the waste toner bottle, then carefully pull it out.
  • Place old waster toner bottle on a scrap piece of paper or cardboard.
  • Take the new waste toner bottle out.
  • Push the new bottle to the back of the copier to lock it in.
  • Close front cover.

How to Remove Lines on Copies
  • Lift the document feeder.
  • Clean small, thin glass found as a rectangle on the left of your copier (slit glass) with a microfiber cloth and glass cleaner.
  • Make a test copy.
  • If problem persists, place blank sheet of paper over slit glass to navigate where smudge or ink mark may be.
  • Once the location is found, repeat cleaning steps.

Step-By-Step Instructions

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How to Check Toner Levels
  1. Depending on your model, press the i” in the upper right corner of the screen or Job Status in the lower right corner.
  2. Touch the Toner tab in the lower right corner
  3. A screen pops up that will show you the percentage level of each toner.
How to Properly Shut Down Your Copier
  • Locate your power button – will be on top right corner of your user panel.
  • Hold down button until it prompts you to shut down.
How to Hold Your Print Job

Click here to read and download a PDF of step by step instructions on how to hold your print job.

How to Test a Fax Line
  • Select the Fax icon/button on the touch panel of your copier.
  • Select Monitor on the top right side of your screen.
  • If there is a dial tone, it means that your fax line is working.
How to Log Into Your Copier
  • From the computer, open the Toshiba printer driver Properties/Preferences options
  • Select the Others tab
  • Click the blue Top Access link to connect to the website for your individual Toshiba device.

How to Update Your Address Book

There are 2 ways; from your touch panel, or via web browser.

From touch panel:

  • Click User Functions.
  • Click Address Book.
  • Tap on a number that is empty and tap Entry to add a new address and Edit or Delete to modify an existing address.

From web browser:

  • Log into Top Access (See How to Log Into Your Copier )
  • Click Registration.
  • Click Address Book.
  • Click add.
  • Make sure to save your changes.
What to Do When Your Paper Tray’s Reading Empty (and there is paper in it)

This mainly happens in the LCF (large capacity feeder).

  • Open paper drawer that is reading empty.
  • Remove paper from tray and place back in as neat and straight as possible.
  • Make sure that the paper guides are tight and in place.
  • Close paper drawer.

How to Create a Private Print Job

Click here to read and download a PDF of step by step instructions on how to create a private print job.

How to Send a Fax with Papercut

Click here to read and download a PDF of step by step instructions on how to create a private print job.

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