Copier & Printer Help Guides, FAQs and Videos
We are happy to help our customers work through any issue they are experiencing with their copier or printer. Check out some of our helpful FAQ guides and videos below for easy fixes that you can do yourself.
If you have continuing to have issues, or would like Doceo to review your problem in-depth, please fill out our Service Request Form or give us a call at (888) 757-6629 and we will gladly assist you.
*Please keep in mind that some instructions below differ depending on what model or brand copier/printer you are using.
Doceo Videos
Click on videos to learn more!
Copying Basics
Replace Waste Toner Bottle for Large Toshiba Copier
How to Replace Toner
What to Do When Your Paper Tray’s Reading Empty (and there is paper in it)
How to replace the staples in a Toshiba Copier
Paper Trays & Document Feeder
Help with Papercut Software
How to Replace Waste Toner Bottle/Box
How to Remove Lines on Copies
How to Print Envelopes using the Bypass Tray
Step-By-Step Instructions
Click on arrows to learn more!
How to Properly Shut Down Your Copier
- Locate your power button – will be on top right corner of your user panel.
- Hold down button until it prompts you to shut down.
How to Hold Your Print Job
Click here to read and download a PDF of step by step instructions on how to hold your print job.
How to Print Envelopes Using the Bypass Tray
Click here to read and download a PDF of step by step instructions on how to hold your print job.
How to Test a Fax Line
- Select the Fax icon/button on the touch panel of your copier.
- Select Monitor on the top right side of your screen.
- If there is a dial tone, it means that your fax line is working.
How to Log Into Your Copier
- From the computer, open the Toshiba printer driver Properties/Preferences options
- Select the Others tab
- Click the blue Top Access link to connect to the website for your individual Toshiba device.
How to Update your Address Book
There are 2 ways; from your touch panel, or via web browser.
From touch panel:
- Click User Functions.
- Click Address Book.
- Tap on a number that is empty and tap Entry to add a new address and Edit or Delete to modify an existing address.
From web browser:
- Log into Top Access (See How to Log Into Your Copier )
- Click Registration.
- Click Address Book.
- Click add.
- Make sure to save your changes.
What to do When Your Paper Tray's Reading Empty (and there is paper in it)
This mainly happens in the LCF (large capacity feeder).
- Open paper drawer that is reading empty.
- Remove paper from tray and place back in as neat and straight as possible.
- Make sure that the paper guides are tight and in place.
- Close paper drawer.
How to Create a Private Print Job
Click here to read and download a PDF of step by step instructions on how to create a private print job.
How to Send a Fax with PaperCut
Click here to read and download a PDF of step by step instructions on how to create a private print job.
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