Doceo Recognized by Toshiba
June 19, 2020
Doceo has been recognized as a Toshiba ProMasters Elite Certified dealer for 2020.
The Toshiba ProMasters certification is a recognition program for authorized Toshiba dealers whose service execution, training and customer service meets or exceeds Toshiba’s established levels of service performance.
Through Toshiba’s rigorous evaluation procedures, Doceo has effectively demonstrated abilities in the following areas:
- Service leadership
- Service technician excellence through continuous training from Toshiba
- First service call effectiveness
- Best-in-class service processes
- Use of genuine Toshiba parts and supplies
- Service call response time metrics
- Best-in-class device uptime metrics
- Help desk productivity and efficiency metrics
- Customer satisfaction metrics
Only 52 dealerships received this prestigious award in 2020. To put this number into perspective, there are approximately 400 dealerships in the United States.
Our #1 priority at Doceo has always been providing unparalleled customer service. This national recognition from Toshiba is a testament to the hard work of our Service Team. Congratulations on receiving this outstanding recognition! YOU DESERVE IT!!